Support

We answer every message. Reach us at pk@genra.tv.

Subscriptions and billing

Billing is handled by Apple. You can manage or cancel your subscription any time in your iPhone’s Settings → your name → Subscriptions, or from the Membership section of the Genra app. Refunds are requested through Apple at reportaproblem.apple.com.

Restoring purchases

New phone, or reinstalled the app? Open Genra and tap Restore Purchases on the paywall or in Account. Your subscription follows your Apple ID.

Data deletion

Genra has no accounts — see our Privacy Policy. To have the data behind your installation deleted, email us and we’ll take care of it.